No Call out fee…..what does it mean?
Many people phone us up on a regular basis and ask us if we charge a call out fee (we don’t by the way!) but what is it meant by a call out fee? Well many London Locksmiths will charge a labour charge (sometimes fixed sometimes half hourly/hourly) and a call out fee on top of this. We and many other North London locksmiths will charge a labour fee and materials on top of this.
Does a no call out fee mean I can cancel when they arrive because I decide against them doing the job? No it doesn’t, this is not fair as if the locksmith is capable of doing the job but you have decided that you don’t need the service you will have a very unhappy London Locksmith who will possibly ask you for an administration or cancellation charge. However if they are completely out of their depth (we have encountered a number of London Locksmiths who have not had the skill or the knowledge to complete a job) you would be totally within your rights to refuse to pay them for their services.
In a nut shell…..if there is no call out fee you only pay for labour and materials……but only if they can actually do the job!