1.1 In this policy, “we”, “us”, “our” refers to IKS Master Locksmiths Ltd (IKS) and “you” and “your” refer to natural personas that use our website to send an enquiry.
1.2 We are committed to protect the private data we receive and store from you and respect your rights under the General Data Protection Regulation.
1.3 This policy applies when we receive your data and we are acting as “data controller” and when we process it and we are acting as “data processor”.
1.4 For more information about us and how you can contact us, please see section 10 below.
2 Origin of Our Data
2.1 The data is received from you, as an individual that has made contact through our website ikslocksmiths.co.uk.
2.2 We process personal data which we receive through your use of our online presence as follows:
2.3 Server logs:
2.3.1 No personal data is required for the use of our website. However, our web server still collects the data that your Internet browser communicates to us (including the IP address of the requesting computer, together with the date, time, the request, which file is requested (name and URL), the amount of data transferred to you, a message as to whether the request was successful, identification data of the browser and operating system used, and the website from which the access was made (should the access take place via a link).
2.3.2 The legal basis of the processing is based on our legitimate interest in ensuring system security, technically administering the website and optimising service quality.
2.3.3 In the event of a hacking attack, this data will be passed on to the law enforcement authorities. Any further transmission to third parties will not take place. The server logs are stored for a maximum of three (3) months.
2.4.2 Cookie Statement
By continuing to use our website, you agree that the following information may be stored by us for use by third parties. The information that we collect may include, but is not limited to the:
· Operating system used (for example, Windows, Macintosh, iOS or Android)
· Browser used (for example, Internet Explorer, Google Chrome, or Safari)
· Average time spent on the website
220.127.116.11 We use this information to measure how our website is being used and how we can improve the content on our site. We also use this information for analytical purposes, and some of our key indicators are the:
· Number of visits to the site
· Average time spent on the site
· Popular pages viewed on the website
18.104.22.168 This information helps us understand how our website is being used and to make any necessary improvements.
22.214.171.124 We may use the information to customise our website and improve our business processes according to recommendations based on this data
2.4.3 We process data about your use of our website via the providers listed below in order to be able to adapt it to your interests in the best possible way.
126.96.36.199 Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet.
188.8.131.52 You may opt out of personalised advertising by visiting Ads Settings.
184.108.40.206 Google Analytics uses the following cookies:
· _ga (storage duration two years),
· _gid (storage duration one day),
· _gat (storage duration one minute).
3 Nature of the Data
3.1 The data received from you can be phone number, name or e-mail address. Any and all payment information provided by you is not stored.
4 Processing your Data
4.1 Once the enquiry is received by us, your details will be used to contact you in order to respond to the original enquiry.
5 Sharing Your Details
5.1 We will not share you details with any other party.
6 Retention Period
6.1 Once we have responded to your enquiry, unless we have received your consent to send you more information, we will delete your details. If consent is given, your details will be retained until the consent is withdrawn.
6.2 All information related to quotes provided in response to your query will be retained until you request their removal.
7 Data Breaches
7.1 IKS protects the computers on which the data is received by password. The computers are kept on a secure site which is security protected.
8.1 We may update this policy in order to improve our data management.
8.2 If requested by you we will notify you of any significant changes to this policy by e-mail.
9 Your Rights (GDPR Rights of the Natural Person)
9.1 This section explains the rights, you have, as a data subject, in relation to your personal information.
9.2 To be informed about how, why and on what basis that information is processed.
9.3 To obtain confirmation that your information is being processed and to obtain access to it and certain other information, by making a subject access request— your request will be answered in maximum of seven (7) business days.
9.4 To have data corrected if it is inaccurate or incomplete. [Does not apply]
9.5 To have data erased if it is no longer necessary for the purpose for which it was originally collected/processed, or if there are no overriding legitimate grounds for the processing (the right to be forgotten).
9.6 To restrict the processing of personal information where the accuracy of the information is contested, or the processing is unlawful (but you do not want the data to be erased), or where the employer no longer needs the personal information, but you require the data to establish, exercise or defend a legal claim. [Does not apply]
9.7 To restrict the processing of personal information temporarily where you do not think it is accurate (and the employer is verifying whether it is accurate), or where you have objected to the processing (and the employer is considering whether the organisation’s legitimate grounds override your interests). [Does not apply]
9.8 If you wish to exercise any of the rights in paragraphs, please contact the Data Protection Officer at firstname.lastname@example.org
10 IKS Master Locksmiths Ltd Details
10.1 This website is owned and operated by IKS Locksmiths Ltd.
10.2 We are registered in the UK under registration number 07176142 and our registered office is at:
149 / 151 Sparrows Herne
10.3 Our principal place of business is at 50 The Drive, High Barnet, EN5 4JQ
10.4 You can contact us by:
- Post, using the postal address given above in 10.1
- Using our website contact form https://www.ikslocksmiths.co.uk/contact-us/
- Telephone, on 07947426981 or 0203284 1045
- Email, using email@example.com